Quotes
You get a firm quote before any work starts, and you will have it within 24 hours of telling us what you need. Nothing is ordered, built or begun until you have agreed to it.
If we find something while working that changes the price, we stop and tell you before going further. You will not receive an invoice for work you did not agree to.
Stock and availability
Refurbished stock is whatever has come in and been through the bench. It changes week to week, which is why no prices or stock lists appear on this site.
We cannot guarantee a particular make, model or specification will be available on a particular day. What we can do is tell you what is in when you ring.
Timing
Most jobs are done in two to three days. Where something will take longer, we tell you before you commit.
We trade Monday to Friday, 10am to 4pm. We do not offer after-hours or weekend service.
Warranty
90 days warranty on refurbished computers we sell, and 90 days on hardware repairs and any parts we fit.
The warranty covers hardware faults. It does not cover accidental damage, liquid damage, or damage caused after the machine left us. We will still look at those and quote the repair, but as a repair rather than a warranty claim.
Diagnostics
Where a machine needs to be diagnosed before we can quote, there is a $60 diagnostic fee, and it is credited to your repair if you go ahead.
Data recovery
On data recovery work, you only pay when you get results.
Trade-ins
A trade-in figure is given after we have looked at the machine, not over the phone. If you decide not to proceed, the machine goes home with you.
Drives on machines traded in are wiped. Tell us before you hand a machine over if there is anything on it you still need.
Business IT support
There are no lock-in contracts on ongoing business IT support.
Your rights under Australian law
Nothing in these terms limits or excludes any rights you have under the Australian Consumer Law. Our warranty is in addition to those rights, not instead of them.
Questions
Ring the number on this site and ask. Monday to Friday, 10am to 4pm.